At the prestigious Coastlands Umhlanga Hotel & Convention Centre, industry leaders, safety professionals, and key stakeholders gathered for the impactful RMA Prevention Programme—an event dedicated to strengthening workplace safety and employee wellbeing across South Africa. Hosted by the Rand Mutual Assurance (RMA), this year’s programme was held under the powerful theme “Safeguarding Everyday Heroes.” The event highlighted the critical importance of proactive safety measures, collaboration, and innovation in protecting the country’s workforce. Among the attendees was BoilerCraft Africa, a company deeply committed to embedding safety into every aspect of its operations. From design and manufacturing to on-site support, BoilerCraft Africa continues to prioritise solutions that not only meet industry standards but actively contribute to safer working environments. Participation in the RMA Prevention Programme reflects the company’s broader vision: engaging in meaningful industry dialogue and contributing to initiatives that drive real, lasting impact. By collaborating with like-minded organisations and experts, BoilerCraft Africa reinforces its role as a responsible industry player dedicated to protecting people at every level. Beyond the conference rooms, the iconic Umhlanga coastline provided a striking backdrop—offering a moment of reflection while conversations around safety, prevention, and innovation continued. As workplace safety remains a top priority across industries, platforms like the RMA Prevention Programme play a vital role in shaping a more resilient and people-focused future. BoilerCraft Africa extends its appreciation to RMA for hosting a purposeful and well-curated event, and looks forward to continuing its contribution to safer workplaces nationwide. #BoilerCraftAfrica #RMACares #SafeguardingEverydayHeroes #WorkplaceSafety #Durban #IndustryLeadership BoilerCraft Africa Champions Workplace Safety at RMA Prevention Programme in Durban

Invest Durban has welcomed renewed engagement with Vitol Group, signalling potential foreign direct investment (FDI) opportunities for the region’s energy sector at a critical juncture. In a statement, Invest Durban said: “As Invest Durban, we have had the pleasure of working with Vitol Group previously on multiple potential FDI projects, and are very pleased with the continued engagement.” The agency added that such partnerships are key to unlocking infrastructure development and reinforcing Durban’s role as a strategic energy hub. The renewed interest comes amid a sharp contraction in South Africa’s refining capacity. According to Moneyweb, nearly half of the country’s refining capability has shut down in recent years. This includes the closure of the 120,000 barrel-per-day Engen Refinery, which has historically been a cornerstone of fuel supply in KwaZulu-Natal. A combination of ageing infrastructure, rising operational costs, and evolving environmental regulations has made it increasingly difficult for local refineries to remain viable. As a result, South Africa has shifted towards greater reliance on imported refined fuel—raising concerns around energy security, pricing volatility, and long-term sustainability. Durban’s position as a major port city continues to make it a focal point for potential investment. With established logistics infrastructure and access to global shipping routes, the city remains well-placed to support large-scale energy projects, including storage, distribution, and alternative energy developments. The possible involvement of Vitol, a global leader in energy trading and infrastructure, could play a significant role in reshaping the sector. While no formal projects have been confirmed, ongoing discussions suggest opportunities that may help restore capacity, drive economic growth, and create employment. As South Africa navigates a complex energy transition, collaboration between public institutions and international investors will be essential to rebuilding resilience in the fuel sector. Invest Durban can be contacted at +27 31 311 4500 or via email at investdurban@durban.gov.za, with offices located at 6th Floor, Embassy Building, 199 Anton Lembede Street, Durban. Invest Durban Welcomes Vitol Interest as South Africa’s Refining Capacity Declines

By Chelsea Brand In today’s fast-evolving business landscape, where global expansion and remote work are becoming the norm, companies are increasingly turning to specialised partners to help them navigate complex employment environments. At the forefront of this space is DRG Outsourcing, and at its operational core is Colette Tanner, who has outlined the importance of understanding the power of the employment relationship. She is a professional whose passion for people and process has shaped a dynamic career in human resources (HR) and operations. Colette’s journey into the world of HR was not defined by a single moment, but rather by a combination of factors that continue to fuel her passion today. “When you work with people, no two days are ever the same,” she explains. This ever-changing environment, paired with South Africa’s intricate and highly regulated labour landscape, creates a space that demands adaptability, problem-solving, and continuous learning. For Colette, it is precisely this combination of people and legislation that makes the field both challenging and deeply rewarding. Operating within the Employer of Record (EOR) space, DRG Outsourcing plays a critical role in enabling international companies to access South African talent. However, as Colette points out, this niche is often misunderstood. One of the most common misconceptions is that the (EOR) becomes the actual employer. “That’s simply not the case,” she clarifies. “The employment relationship always remains between the employer and the employee. The EOR exists to manage compliance and ensure that the relationship is legally sound within the South African context.” This distinction is particularly important for international businesses entering the local market without an established presence. In such cases, an EOR acts as a bridge ─ not replacing the employer but rather facilitating a compliant and effective working relationship. By handling the administrative and regulatory requirements, DRG Outsourcing allows businesses to focus on what truly matters: building strong, productive teams. And South African talent, Colette emphasises, is well worth the investment. Known globally for their resilience, adaptability, and strong work ethic, South Africans bring a unique value to the international stage. “We don’t have it particularly easy here,” she notes, “and that drives a level of determination and accountability that employers can rely on.” This reputation continues to position the country as a sought-after talent pool for global organisations. Despite these advantages, businesses still face operational challenges ─ many of which stem from a lack of clarity around roles and responsibilities within the employment relationship. Colette highlights that when employers misunderstand their role, particularly in an EOR arrangement, it can lead to issues such as poor performance management and disengaged employees. “When there’s no clear ownership, problems begin to surface,” she explains. DRG Outsourcing addresses this by ensuring that both employer and employee have a clear understanding of their roles, rights, and obligations from the outset. This clarity fosters a sense of ownership on both sides, creating a more stable and productive working environment. According to Colette, getting this foundation right can eliminate countless workplace challenges before they even arise. Looking ahead, Colette sees significant growth in the EOR space, particularly as global companies continue to seek flexible and compliant ways to access international talent. However, she believes that the key to unlocking this growth lies in education. “There needs to be a clearer understanding of what an EOR does,” she says. As awareness improves, so too will the opportunities for South African professionals to connect with global employers. Ultimately, Colette’s insights come back to a simple yet often overlooked principle: employment is, at its core, a relationship. While contracts and compliance frameworks are essential, they should not overshadow the human element. “It’s called an employment relationship for a reason,” she reflects. “There’s a connection between employer and employee, and that should always come first.” Her advice to business leaders is both practical and profound ─ approach workplace challenges with the same care and consideration you would bring to any meaningful relationship. By prioritising communication, understanding, and mutual respect before defaulting to rigid processes, businesses can build stronger, more resilient teams. Where one may feel that systems and structures often take centre stage, Colette Tanner offers a refreshing reminder that success in business still begins and ends with people. Collette Tanner, DRG Outsourcing For more information visit: https://drg.co.za/ Or contact: colette@drg.co.za

By: Dylan Naidoo One of Durban’s most iconic hotels, the Hilton Hotel, has officially been rebranded to the Royal Majestic Hotel Durban following its recent reopening. The announcement of the rebranding comes right after African American Properties Hotel Pty, the former parent company of the Hilton Hotel, ended their managerial role at the hotel. The hotel went immediately under the Royal Majestic portfolio and was reopened on 16 March 2026. With its close proximity to the Durban ICC and boutique nature, the hotel has been a major hotspot for visiting tourists in the Durban area. The towering views of the Durban CBD have also made the hotel a fantastic spot for business guests. The hotel traces its roots back to the late 90s, with South Africa’s first democratic president Nelson Mandela officially opening the hotel in 1997. Designed by South African designers, the hotel retains an authentic South African feel, whilst also being a luxurious hotel. A spokesperson outlined by IOL confirmed that Royal Majestic had always been the owner over the Hilton Hotel, but that African American Properties Hotel Pty was a managerial partner over the building. The spokesperson commented: "As of February 5, Royal Majestic has officially taken over the full management and operations.” As such, the rebrand to the Royal Majestic Hotel Durban was due to the building forming part of the portfolio of their new parent company Royal Majestic, with the decision made to rename the hotel after its new parent company took over managerial operations. You can find out more on Royal Majestic here: https://royalmajestichotel.co.za/ Image taken by Royal Majestic

By: Timothy Isabirye Marketing Manager – Husqvarna South Africa Environmental awareness days like Earth Day on the 22nd April, and World Environment Day on the 5th June, have steadily shifted how many people think about our impact on the planet. What was once limited to recycling bins and switching off lights has grown into something far more practical and individual. Businesses are now measured against sustainability targets. Consumers are better informed, and the push for eco-friendly living is increasingly shaping our homes and everyday habits. And gardens are often where it becomes most personal. "As South Africa moves into autumn, the season presents a natural opportunity to rethink how we maintain our outdoor spaces. With less growth and cooler temperatures, small changes can make a meaningful difference without requiring extra effort,” says Timothy Isabirye, Marketing Manager at Husqvarna. He offers four simple ways to garden more sustainably this autumn. 1. Resist the urge to tidy everything Autumn triggers something for many gardeners: a compulsion to clear, rake, cut back, and neaten. But sometimes the greener choice means doing less, not more. Leaving some areas of your garden a little wild, like an unraked corner, a small log pile, or some seed heads still standing, creates a vital habitat for insects, birds, and other small creatures heading into winter. They are the unsung workers of a healthy garden and need somewhere to shelter. It's a small mindset shift, but a meaningful one. A slightly "imperfect" garden is also often the healthiest one. 2. Mulch, don’t bag Autumn often means bags of fallen leaves lined up on pavements, ready for collection. Yet those leaves are one of the most valuable resources your garden has. Instead of bagging, mulching allows leaves to break down and return nutrients to the soil, helping retain moisture and reducing weeds in the process. It’s simple, yet old habits often persist, and these leaves are frequently discarded as waste. In reality, they're anything but. Healthy soil stores carbon beneath the surface, meaning your garden is doing more for the environment than you might think. It's another small behaviour change that’s good for your soil... and the planet. 3. Be water-wise South Africa's water challenges are well known, and the garden is one of the easiest places to make a difference to help save this precious resource. And small changes amount to more than you realise. Water your plants early morning or evening when evaporation is lowest, aiming for the roots rather than giving the leaves a shower they don't need. It sounds obvious, but it makes a real difference. Another simple but effective switch is how you clean outdoor spaces. Pressure washers, for example, use significantly less water than a standard hose while delivering better results on driveways, patios, and garden furniture. Longer term, if you're replacing plants or giving a tired corner of the garden a makeover, it's worth considering native or drought-resistant species. They need less water, less fertiliser, and far less attention to thrive, which makes for a more earth-friendly environment overall. 4. Quiet power for ‘greener’ gardens Outdoor power tools have come a long way. Battery-powered equipment is now more than up to the task for most residential gardens. Lighter, quieter, and with a low emissions footprint, it's one of the more practical shifts towards low-impact gardening, and worth considering if you’re in the market for a new tool this autumn. But it’s the Husqvarna Automower® that shows just how far this evolution has come. By cutting little and often, this robotic lawnmower quietly maintains lawns effortlessly, eliminates direct emissions during use, and naturally mulches grass back into the soil. Smarter, more efficient, and kinder to the environment with every pass. Isabirye notes that environmental awareness days have helped to start vital conversations and educate people, but the real shift comes in the practical, everyday choices we make. And autumn is the ideal time to introduce new gardening habits. “Sustainable gardening does not require a complete overhaul. It’s about practical decisions that build over time,” he concludes, “and as more South Africans adopt these habits, the collective impact will ultimately extend far beyond the garden.” For more information on Husqvarna’s outdoor power tools, visit: https://www.husqvarna.com/za or your nearest dealership. Husqvarna Power Tools FOUR WAYS TO GARDEN MORE SUSTAINABLY THIS AUTUMN

In today’s fast-paced and unpredictable world, having immediate access to emergency assistance is no longer a luxury—it’s a necessity. MOBI-CLAW911 is redefining personal safety across South Africa with a comprehensive emergency response solution designed to protect you when it matters most. At the core of this service is the MC911 Smartphone App, a powerful tool that connects users directly to professional emergency response teams. Whether faced with a medical emergency, a security threat, or a fire-related incident, help can be requested instantly through a simple, user-friendly interface. The app is designed for speed and simplicity, ensuring that in high-stress situations, users can act quickly and confidently. With nationwide coverage, MOBI-CLAW911 provides peace of mind to individuals, families, and businesses alike—knowing that assistance is always within reach. Recognising that emergencies don’t always allow access to a smartphone, MOBI-CLAW911 also offers the MC911 Mobile Panic Device. This dedicated device is ideal for situations where using a phone may not be possible, ensuring that users are never left vulnerable. Equipped with advanced “listen-in” technology, the device allows emergency responders to hear what is happening in real time, enabling faster and more informed assistance. Its two-way communication feature also allows direct interaction between the user and the response team, adding a critical layer of support during emergencies. Together, the MC911 App and Mobile Panic Device create a seamless, reliable safety network that keeps users connected and protected at all times. Signing up is quick and accessible, with options available via mobile, online, or assisted channels. This ease of access ensures that anyone can take a proactive step toward personal safety without unnecessary delays. MOBI-CLAW911 is more than just a panic app or emergency device—it is a complete gateway to emergency services across South Africa. With its focus on innovation, reliability, and user safety, it empowers individuals to face everyday life with greater confidence. Get Connected Today: Visit: www.mobiventures.co.za Download the app: www.mobiventures.co.za/app Call: 031 109 1888 Email: care@mobiventures.co.za When every second counts, MOBI-CLAW911 ensures you are never alone. MOBI-CLAW911: A Smarter Way to Stay Safe in South Africa

President Cyril Ramaphosa has appointed seasoned negotiator Roelf Meyer as South Africa’s new ambassador to the United States, signalling a deliberate move to steady and reset one of the country’s most important international relationships. The decision places a figure synonymous with dialogue and compromise at the centre of a diplomatic relationship that has faced turbulence over the past year. A strategic choice rooted in history Meyer is no stranger to high-stakes negotiations. In the early 1990s, he worked closely with Ramaphosa during the talks that dismantled apartheid and ushered in democracy. That shared history now comes full circle, with Ramaphosa entrusting his former negotiating counterpart to represent South Africa on one of the world’s most influential stages. His appointment is widely viewed as more than ceremonial—it is a calculated effort to deploy experience, credibility, and political maturity at a critical moment. Repairing strained ties The ambassadorial post in Washington has remained unfilled for over a year following a diplomatic fallout that left relations between Pretoria and Washington under pressure. Without a permanent envoy, engagement has lacked consistency at a time when global alliances are increasingly complex. By appointing Meyer, the presidency appears to be prioritising stability over politics—opting for a veteran known for calm diplomacy rather than controversy. Experience over politics Although Meyer stepped away from active politics decades ago, his influence has not faded. He has continued to play roles in governance discussions, conflict mediation, and leadership forums, both locally and abroad. This depth of experience is expected to be crucial as South Africa navigates trade, investment, and geopolitical positioning with the United States. A reset moment The United States remains one of South Africa’s key economic partners, with strong ties in trade, investment, and development cooperation. However, maintaining that relationship requires careful diplomatic handling—something Meyer is uniquely positioned to provide. His appointment signals a shift toward rebuilding trust, strengthening engagement, and ensuring South Africa has a steady and respected voice in Washington. Looking ahead As Meyer prepares to take up his post, attention will turn to how quickly relations can be stabilised and whether his reputation as a dealmaker can translate into renewed momentum between the two nations. For Ramaphosa, the message is clear: when diplomacy becomes delicate, experience matters. Ramaphosa appoints Roelf Meyer as South Africa’s ambassador to the United States

When business performance declines, leadership teams often default to the same conclusion: the staff are the problem. While people may be part of the equation, more often than not, inconsistent performance is a reflection of weak or poorly defined systems — not capability or attitude. Sustainable business performance is rarely driven by exceptional individuals alone. It is driven by structured environments where expectations are clear, processes are repeatable, and outcomes are predictable. If your organisation is not delivering consistent results, the solution is not simply “better people” — it is better systems. 1. Performance Is a System Outcome, Not a Personality Trait Employees do not operate in isolation. Their performance is directly influenced by the systems, processes, and standards in place. When performance issues arise, they are often linked to: unclear job roles and responsibilities inconsistent or undocumented processes shifting priorities without alignment lack of operational structure In these environments, even capable employees will struggle to perform consistently. 2. Clarity Is the Foundation of Execution High-performing organisations operate with absolute clarity. Employees should never be left guessing: what needs to be done how it should be done what the expected standard is how success is measured Without this clarity, individuals create their own interpretations of the role, resulting in inconsistent outputs and avoidable errors. Clear systems eliminate ambiguity and establish a shared understanding of performance standards. 3. Documented Processes Enable Consistency If processes exist only in verbal instruction or individual knowledge, the organisation becomes dependent on memory and personal interpretation. Strong businesses implement Standard Operating Procedures (SOPs) that define: step-by-step workflows responsibility ownership tools and resources required quality expectations and benchmarks Documentation ensures that tasks are performed consistently, regardless of who executes them. 4. Training Must Be Structured and Repeatable Onboarding and training should not rely on informal knowledge transfer. Effective organisations develop structured training systems that include: formal onboarding programmes documented guides and templates practical examples of expected output ongoing skills reinforcement and evaluation When training is systemised, employee performance becomes more predictable and scalable. 5. Process Discipline Drives Predictable Outcomes Inconsistent results are rarely a reflection of employee effort alone — they are typically a result of inconsistent methods. Without standardisation: each employee develops their own approach quality varies across outputs errors are repeated in different forms With standardised systems: execution becomes uniform quality is controlled outcomes are measurable and reliable 6. Accountability Should Strengthen Systems, Not Assign Blame In underperforming environments, accountability is often reactive and personal: identifying who made the mistake focusing on individual fault applying corrective pressure In high-performing environments, accountability is systemic: identifying where the process failed improving operational gaps preventing recurrence through structure This shift transforms accountability from blame into continuous improvement. 7. Strong Systems Elevate Team Performance Well-designed systems do not replace people — they enable them. A structured environment: reduces uncertainty and decision fatigue improves efficiency and output quality supports consistent execution across teams allows average employees to perform at high levels Ultimately, systems are what scale performance beyond individual capability. Conclusion Before attributing poor performance to staff, leadership must critically evaluate the systems in place. The key question is not whether employees are performing, but whether the organisation has created the conditions for success. In high-performing businesses, results are not left to chance — they are engineered through structure, clarity, and disciplined systems design. Contact – Trevor Clark (ActionCOACH Durban) For business coaching, performance improvement, and leadership systems support: Website: https://trevorclark.actioncoach.com/ Email: trevorclark@actioncoach.com Phone: +27 31 266 2258 Address: 12 Palmiet Drive, Westville, Durban, 3629, South Africa Stop Blaming Your Staff - Here's How to Build Systems That Make Great Performance

We’ve all heard the lofty promises of AI: it’s going to "transform the world" and "disrupt every industry." But for a business owner in KwaZulu-Natal, the only question that really matters is: "How does this help me sell more tomorrow?" At the AI Unlocked forum on 13 May, Terry Flack, Business Success Leader at Cannect Digital, is coming to the party with the answer. Terry isn't interested in science fiction; he’s interested in Performance Marketing. As the driving force behind a Google and Meta Partner agency, Terry brings a specialized "street-level" view of AI to the panel. His contribution is vital for leaders who need to see: Terry Flack is Bridging the Gap Between AI Theory and Profit The End of the "Response Time" Problem: Terry is a vocal advocate for using AI to slash lead response times. In a market where 78% of customers buy from the first business to respond, Terry shows how AI-driven automation ensures you’re always first. Predictive Customer Insights: Moving beyond simple demographics, Terry illustrates how AI can analyze real-time consumer sentiment to predict future behavior—letting you spend your marketing budget on the leads most likely to convert. Sustainable Growth vs. Hype: Terry’s focus is on "Business Success." He will be stripping away the jargon to show how data-driven decisions lead to sustainable operational growth, not just temporary spikes. If Warren Sachs provides the Boardroom Vision and Daren Denholm provides the Human Strategy, Terry Flack provides the Engine. He is the link between "that’s a cool idea" and "that’s a profitable campaign." Note: This is a strictly invite-only briefing and space is extremely limited. If you haven't received an invitation but believe you should be in the room, please reach out to Maryke Dickinson (Business Development & Online Content) at maryke@kzntopbusiness.com or 082 877 7906. There is a slim, outside chance of a last-minute opening, and we’d love to accommodate the province’s most dedicated leaders where possible. KZN Top Business Team KZN Top Business Team www.kzntopbusiness.com

At the 2026 South African Investment Conference (#SAIC2026), global mining and metals company South32 announced a significant investment of R3.9 billion into rail infrastructure upgrades across the Northern Cape and KwaZulu-Natal (KZN). This strategic move underscores the company’s long-term commitment to South Africa’s economic growth and logistics efficiency. The investment will focus on enhancing rail capacity and reliability—critical components in the transportation of bulk commodities such as manganese and coal. By improving these key rail corridors, South32 aims to streamline export operations, reduce bottlenecks, and improve turnaround times from mine to port. Rail infrastructure has long been a cornerstone of South Africa’s industrial economy, yet challenges such as maintenance backlogs and operational inefficiencies have impacted performance in recent years. This investment aligns with broader national efforts under initiatives like #InvestSA and updates from Government of South Africa to revitalise infrastructure and unlock economic potential. The Northern Cape, home to some of the world’s largest manganese reserves, stands to benefit significantly from improved rail capacity. Similarly, upgrades in KZN will enhance connectivity to major ports, supporting both regional industries and international trade. Beyond logistics, the project is expected to create jobs during both the construction and operational phases, contributing to local economic development. It also signals growing confidence from the private sector in South Africa’s infrastructure recovery and reform agenda. South32’s investment is a strong example of how public-private collaboration can drive meaningful progress. As South Africa continues to position itself as a competitive global investment destination, initiatives like these play a vital role in strengthening the country’s economic backbone. South32 Invests R3.9 Billion in Rail Upgrades to Strengthen South Africa’s Logistics Network

There is a quiet truth about growth that we don’t speak about enough: real growth is rarely loud, rushed, or performative. It is steady, often unseen, and deeply personal. This quarter, I have been reflecting on what it truly means to grow — not in a way that looks impressive from the outside, but in a way that is grounded, sustainable, and real. And unexpectedly, one of my most profound reminders came on a Friday afternoon… in a car dealership. The Moment That Shifted Me It was the only day I had available before leaving for an international business mission to the Seychelles. I was exhausted, mentally stretched, and still had a long list of preparations waiting for me. That afternoon, I had gone to collect and sign for two brand new Kia bakkies for the business — a milestone purchase, valued at over R1 million. On paper, it was a significant moment. In reality, I was too tired to feel it. After completing the paperwork, we were ready to leave. But just as we were about to drive out, we were asked to wait. Parked directly in front of us was another vehicle — belonging to a young woman who was about to take ownership of her very first car. We waited. The weather shifted. The rain came down heavily. And my mind started racing — I still had so much to do, I had just done my hair for my trip, and all I wanted was to get out of there. But then I looked up. Watching Growth in Its Purest Form There she was — standing beside her car, surrounded by friends and family. There was joy. There was pride. There were photos, laughter, celebration. It was a moment.And something in me paused. Because in that moment, I realised something uncomfortable: I was taking ownership of two vehicles for my business — something that, years ago, would have felt impossible — and yet I had not allowed myself even a second to celebrate it. There was no pause. No reflection. No gratitude. Just movement. Remembering Where It Started This is our 16th year in business. I remember what it took to purchase our very first bakkie. The applications. The uncertainty. The waiting. The hope. Back then, nothing was easy. Now, it had become so seamless that I had unintentionally treated it as routine. That realisation stayed with me. Choosing Presence Over Pressure Shortly after, the salesperson approached me to apologise for the delay. He explained that this was her first vehicle. And in that moment, something shifted completely. All the frustration disappeared. I smiled and said, “I remember when it was my first. She can take her time. Let her enjoy this moment.” Because the truth is — I could have rushed her. I could have insisted. I could have made my urgency more important than her milestone. But I’m grateful that I didn’t. The Lesson: Growth Is Not a Race What I experienced that day was more than a delay — it was a reminder. As we grow, things that once felt extraordinary can start to feel normal. Milestones become transactions. Breakthroughs become routine. And in that process, we risk losing our sense of gratitude. But growth is not meant to feel rushed. It is not a performance for others. It is a process we are meant to experience. A Reflection for Leaders As leaders, entrepreneurs, and builders, we are often focused on what’s next. The next deal. The next expansion. The next opportunity. But growth also asks something else of us: To pause. To acknowledge. To appreciate. Because if we don’t take time to recognise how far we’ve come, we will always feel like we are behind. Closing Thought That young woman reminded me of something I didn’t realise I needed to remember: There was a time when what you have today was something you prayed for. Don’t rush past it. Celebrate it. Honour it. Be grateful for it. Because real growth is not just about reaching the next level — it’s about recognising the journey that got you there. This quarter, I am choosing to grow with more awareness. Not faster. Not louder. But more present. Growth Is a Process, Not a Performance - JRS Solutions

Air travel in South Africa is getting a customer-focused upgrade as the Airports Company South Africa (ACSA) introduces its new Rate My Facilities & Services initiative. Designed to make passenger feedback quick, simple, and impactful, the system empowers travellers to share their experiences in real time—right from within the airport. The new platform is built around convenience. Passengers can participate in just a few easy steps: scan a QR code, rate the service or facility, and submit their feedback within seconds. This streamlined process ensures that travellers can contribute their thoughts without interrupting their journey. QR codes have been strategically placed throughout ACSA-operated airports, including at help desks, retail checkouts, check-in counters, and other high-traffic areas. Whether it’s a comment on cleanliness, service efficiency, or retail experiences, passengers now have a direct line to help shape improvements. According to ACSA, the initiative is part of a broader commitment to continuously enhance customer satisfaction and operational excellence. Real-time insights gathered from passengers will enable airport management teams to respond more effectively to challenges, identify trends, and implement meaningful upgrades across facilities and services. For more formal queries or detailed assistance, travellers are encouraged to visit the official ACSA website or mobile app, or speak directly with airport staff members on-site. With the Rate My Facilities & Services programme, ACSA is reinforcing its dedication to putting passengers first—ensuring every journey through its airports is smoother, more efficient, and tailored to traveller needs. Your voice matters. Your feedback shapes the future of South African airports. ACSA Launches “Rate My Facilities & Services” to Enhance Passenger Experience