Jessie Venter on Dispatching Emergency Services at Mobi Ventures

Angela from Business Sense interviews Jessie Venter, a control room operator at Mobi Ventures, about his role in emergency services. Jessie explains that Mobi Ventures encompasses various sectors like Mobi Claw, Mobi Respond, and Mobi Track, and discusses his main responsibility as a dispatcher. When a client triggers a panic alert, he contacts them to assess the situation and dispatches appropriate services, such as ambulances or security, depending on the emergency. Jessie highlights the use of GPS and WhatsApp to locate clients and mentions that medical emergencies are the most common.

He describes partnerships with ambulance services like Your 24 Hour Number One and Meditech, emphasizing the importance of response time and proximity. Jessie notes the unpredictability of call volume, with no consistent pattern for busy days. He shares his career journey, expressing interest in paramedics and appreciating the opportunity for ride-alongs with ambulances. Jessie also explains the use of AR-equipped CCTV cameras for detecting suspicious activity and mentions the Navic vehicle tracking system for identifying stolen vehicles. The conversation concludes with a discussion on the placement of cameras and their role in monitoring public safety.